Refund policy

Return & Refund Policy — CKKoetter Accessories

Our Commitment Every piece we create is handmade with care and love. Your satisfaction matters deeply to us. If something isn't right, please reach out first — we're always happy to help find the best solution.

📩 Email: Info@ckkoetter-accessories.com 💬 WhatsApp: Chat button on our website

Right of Withdrawal (EU Customers) If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without giving any reason. This is your statutory right under EU consumer protection law.

To exercise your right of withdrawal, please contact us via email or WhatsApp before the 14-day period expires. You may also use the withdrawal function available in your order account page.

Upon withdrawal, we will refund your payment — including standard delivery costs — within 14 days of receiving your returned item or proof of return shipment, whichever comes first. Refunds are issued using the same payment method used for the original purchase.

Return shipping costs are at your expense unless the item is defective or incorrect.

Custom & Personalised Items — Exemption Custom-made or personalised crochet pieces are exempt from the right of withdrawal under EU law, as they are made specifically to your specifications. This exemption will be clearly indicated on the product page before purchase.

Returns for All Customers (EU & Non-EU)

  • Return window: 14 calendar days from the date of delivery
  • Condition: Items must be returned undamaged, unused, and in their original condition
  • Return shipping: You are responsible for return shipping costs. This includes any customs fees applicable for returns shipped to Cyprus or Lebanon, depending on which location your order was fulfilled from
  • Fulfilled from Cyprus: Returns are shipped to our Cyprus address
  • Fulfilled from Lebanon: Returns are shipped to our Lebanon address — please contact us first so we can provide the correct return address and advise on the best return method
  • Deductions: Any costs we incur due to the return may be deducted from your refund, with receipts provided

Cancellations Before Shipment You may cancel your order at any time before it has been shipped. Please contact us as soon as possible via WhatsApp or email and we will process your cancellation and issue a full refund promptly.

Damaged or Defective Items Please inspect your order immediately upon delivery. If your item arrives defective, damaged, or incorrect, contact us right away so we can resolve the issue at no cost to you.

Refund Processing Once your return is received and inspected, we will notify you of the outcome. Approved refunds are processed within 14 days and returned to your original payment method.